Guest Reviews and Managing Them
What will you learn
When you run hotels and restaurants, your reputation will depend on guest reviews on sites like Tripadvisor or Yelp. You may get positive reviews and there will be times when you have to deal with unhappy guests.
Learn how to handle and manage guest reviews
Lessons in this Course
Guest Reviews
Why are guest reviews important?
How to get more guest reviews?
How to properly respond to guest reviews?
How to handle negative guest reviews?
Top channels to monitor reviews and the tools that you can use.

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