The First 5 days of a Fnb Employee

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Introduction

Welcome to Fnb Service

Day 1

Introduction
Welcome to your restaurant
Uniform Standards
Restaurant Concept
Preshift briefing
3 steps to great service
Teamwork
Being a great server

Day 2

Product Knowledge 
Setting the restaurant
Serving on Table
Seat Numbers on Tables
Coffee and Tea service
Handling Guest Complaints

Day 3

Mise en place
Sequence of Service 
Telephone Etiquette
Selling

Day 4

AV standards
Steps of service  – Recap
Food allergy and food borne illness
Handwashing

Day 5

Taking care of guest with needs
Creating a guest for life
EndÂ