Why This Course Matters to Hoteliers
In the hospitality industry, every guest interaction is an opportunity to create a memorable experience. Yet, most of us focus on what to say rather than how to listen. Our Active Listening Mastery course bridges this crucial gap, helping you turn casual conversations into lasting guest relationships.
The Hidden Cost of Poor Listening
Your staff interacts with hundreds of guests daily. Each interaction is a chance to delight—or disappoint. But here’s what’s really happening in most hotels:
The result? Lost revenue, negative reviews, and damaged reputation.
So what happens when you enroll in the course ?
Our course is designed to improve listening skills for team members working in the hotel. At the end of the course, team members must be able to
Dates
February 11 – 12, 2025
3 pm to 5 pm on both days
Duration
4 hours
Fees
Rs. 1500 plus taxes per person ( 20 seats available)
Location: Google meet
The link will be sent on 10th February 2025