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Art of Active Listening

February 11 @ 3:00 pm - February 12 @ 5:00 pm

₹1500

Why This Course Matters to Hoteliers

In the hospitality industry, every guest interaction is an opportunity to create a memorable experience. Yet, most of us focus on what to say rather than how to listen. Our Active Listening Mastery course bridges this crucial gap, helping you turn casual conversations into lasting guest relationships.

The Hidden Cost of Poor Listening

Your staff interacts with hundreds of guests daily. Each interaction is a chance to delight—or disappoint. But here’s what’s really happening in most hotels:

  • Guests repeat their requests multiple time
  • Cultural misunderstandings escalate into complaints
  • Subtle signs of dissatisfaction go unnoticed until it’s too late
  • Staff feels stressed and unprepared for challenging conversations

The result? Lost revenue, negative reviews, and damaged reputation.

So what happens when you enroll in the course ?

Our course is designed to improve listening skills for team members working in the hotel. At the end of the course, team members must be able to

  • Reduced stress in guest interactions
  • Enhanced problem-solving abilities
  • Improved job satisfaction
  • Have greater confidence in handling difficult situations

Program Details:

Dates
February 11 – 12, 2025
3 pm to 5 pm on both days
Duration
4 hours

Fees
Rs. 1500 plus taxes per person ( 20 seats available)

Location: Google meet

The link will be sent on 10th February 2025

Enroll for the course by clicking this link

Details

Start:
February 11 @ 3:00 pm
End:
February 12 @ 5:00 pm
Cost:
₹1500
Event Category:
Website:
https://hoteltutor.com/product/art-of-active-listening-transform-your-guest-experience/

Venue

Google Meet

Organizer

Veena Nair
View Organizer Website