Description
Why This Course Matters to Hoteliers
In the hospitality industry, every guest interaction is an opportunity to create a memorable experience. Yet, most hoteliers focus on what to say rather than how to listen. Our Active Listening Mastery course bridges this crucial gap, helping you turn casual conversations into lasting guest relationships.
The Hidden Cost of Poor Listening
Your staff interacts with hundreds of guests daily. Each interaction is a chance to delightโor disappoint. But here’s what’s really happening in most hotels:
- Guests repeat their requests multiple time
- Cultural misunderstandings escalate into complaints
- Subtle signs of dissatisfaction go unnoticed until it’s too late
- Staff feels stressed and unprepared for challenging conversations
The result? Lost revenue, negative reviews, and damaged reputation.
So what happens when you enroll in the course
Our course is designed to improve listening skills for team members working in the hotel. At the end of the course, team members must be able to
- Reduced stress in guest interactions
- Enhanced problem-solving abilities
- Improved job satisfaction
- Have greater confidence in handling difficult situations
Program Details:
Dates
February 11 – 12, 2025
3 pm to 5 pm on both days
Duration
4 hours
Fees
Rs. 1500 plus taxes
Location: Google meetย