Art of Active Listening: Transform Your Guest Experience

1,500.00

Helping you turn casual conversations into lasting guest relationships.

Suitable for any team member working in hotels including managers

Course is conducted in English

Dates

February 11 – 12, 2025 – Online

3 pm to 5 pm on both days

The link will be sent on 10th February 2025

  • Please join the link 5 minutes before the time of the class. Our teachers are busy teaching and may not let you inside if you are late.
  • There is no catch up class if you miss the class

17 in stock

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Description

Why This Course Matters to Hoteliers

In the hospitality industry, every guest interaction is an opportunity to create a memorable experience. Yet, most hoteliers focus on what to say rather than how to listen. Our Active Listening Mastery course bridges this crucial gap, helping you turn casual conversations into lasting guest relationships.

The Hidden Cost of Poor Listening
Your staff interacts with hundreds of guests daily. Each interaction is a chance to delightโ€”or disappoint. But here’s what’s really happening in most hotels:

  • Guests repeat their requests multiple time
  • Cultural misunderstandings escalate into complaints
  • Subtle signs of dissatisfaction go unnoticed until it’s too late
  • Staff feels stressed and unprepared for challenging conversations

The result? Lost revenue, negative reviews, and damaged reputation.

So what happens when you enroll in the course

Our course is designed to improve listening skills for team members working in the hotel. At the end of the course, team members must be able to

  • Reduced stress in guest interactions
  • Enhanced problem-solving abilities
  • Improved job satisfaction
  • Have greater confidence in handling difficult situations

Program Details:

Dates

February 11 – 12, 2025

3 pm to 5 pm on both days

Duration

4 hours

Fees

Rs. 1500 plus taxes

Location: Google meetย