Name of the SOP: Dusting the Guest Room – HK 0001
Department: Housekeeping Objective : To provide a clean, hygienic and dust free environment to all our guest
- Identify the area for dusting ( rooms, public area, corridor, etc.)
- Collect the white cotton duster prior to starting the work.
- Fold the duster and make it damp by sprinkling water in it. If one side of the duster gets dirty, unfold the duster, make a new fold and start dusting.
- Dusting in a room should be started from the enterance in a clockwise or counter clockwise direction, completing a full circle.
- High level dusting should be done prior to low level dusting. Use a feather duster for low level dusting and a damp duster for high level dusting.
- The movement of the duster/ hand would be from upper to lower direction.
- No toweling material ( terry towels) should be used for dusting as it leaves behind lint.
- Ensure that the duster is changed when it is dirty to avoid stain marks on the surface where dusting is to be done.
- The duster should not be used on any glass surface or mirrors; a separate glass duster is to be used to dust mirrors or glass surfaces.
- When dusting is complete inspect the area if any lint or dirt is left behind.
- In case of dusting an occupied room please remove the guests’ belongings from the area, place it in a safe location and dust. Upon completion, make sure that the guest belongings are returned to their respective place without damaging or displacing the arrangement.
- As a best practice, take a picture of the guest setting before beginning work so that you can replace items as per guest preference.
Time taken : 4 to 5 minutes per guest room . Additional notes: In case you see any engineering related issues attend to it or raise a complaint to engineering to fix the issue
And if you are interested in training your team, do check out our training plans for hotels