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Tutorials for hotel training
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Front Office
What is EP and CP rates in hotels?
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Taking Pre authorization on credit card
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Reports to plan the day at Front office
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Prearrival confirmation
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Planning a shift at Front office
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How to issue a duplicate key card
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Importance of Log book
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How to use an EDC Machine
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How to prepare for group arrival?
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How to handle late check out request
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How to handle guest with scanty baggage?
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How to handle guest denials at Front desk
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