As a manager in a hotel, your company’s reputation should be something you keep a close watch on.
Did you know that word of mouth, and website reviews are the biggest factors that help people choose a restaurant or a hotel?
Knowing how to make a good impression on your customers, and get positive reviews can have a huge impact on your online presence.
And just like getting feedback, listen to conversations about your restaurant and what your customers are saying about you.
Check your reviews daily and respond to them when appropriate. And then act on the feedback and improve your hotel operation.
And if you are interested in training your team, do check out our training plans for hotels