Collection of talks by hotel leaders spreading ideas about what is important.
Blocking rooms for arrival in hotels
What will you learn in this video?
In this video learn the process for blocking rooms for arrival in hotels.
Let me show you, how to block rooms for expected arrivals.
Room blockings are checked, at the beginning of all shifts. Why do you think, we must do that?
It is it to ensure the room is ready prior to guest arrival?
Yes and a few other reason, like making sure the preference are met. So let us see how room blockings are done
In order to block room, we first need to print out the arrival report along with the guest preference, and trace from the property management software
You will also need the vacant room report,so that you can block the room accordingly.
What should we do when we do not have the rooms as per the preference?
I will tell you, but before that, we must block all rooms as per the preference, request or history. This includes, smoking or non smoking room, bed type preference.
Once you have blocked the room, you must check to see the room status. If it is in dirty status, you must call housekeeping department and update them of the blocking if there are any special requirement, like an extra bed or baby crib, you must pay attention and add a do not change status to that room. Why do you think we must do that?
Is it so that we can avoid this room to be given to any one else?
That way, i think we can also prevent extra work for housekeeping.
Wonderful, I am happy that you understand the importance of team work between front office and housekeeping teams
Now to answer your earlier question. What should we do if we do not have rooms in the particular type. In that case, we must keep it on our trace and allocate the rooms as soon as it is ready
But your task will not end with just blocking the rooms, you also have to follow up with housekeeping and keep them informed on any big blocks arrival, so that they can have the requested room ready for you
So let me see if I got whal that you said.Print out arrival report, check preference and allocate room accordingly. If there are any special request, mark the room as do not change.
You are correct. That in a nut shell is how you block rooms for arrival.