Collection of talks by hotel leaders spreading ideas about what is important.
Cash handover at the end of shift
What will you learn in this video?
In this video, we will learn how to do a cash handover at the end of the shift at front desk. It is an essential skill that every front office team member must learn.
My shift is ending soon. I will be closing my shift and making a handover. Let me show you how to do that.
By the end of this video, you will be able to give a cash handover to the next shift, so that you do not have an excess or shortage.
Different hotels have different shift closing requirement. Some of them insist on closing cash in the blind. In that case, i do not have right to see the cash report in the property management system
So, all i can do in that case is to count the physical cash in my cash drawer. Keep the float amount separately. Make a note of the excess and keep the excess amount in the cash envelop.
What is a float?
We need to give change to our guest if we get cash payment. In order to do that, we keep some amount of money with us at all time. It is like a loan to us from the finance department.
After I put the cash in the envelop, I will total all the paid out and the I O U slips to collect the money from the general cashier.
What is a petty cash and I O U Slips?
Some time we make small payments to people on behalf of guest. It is called paid out. We need to collect them back from the guest. Also I O U is used when we pay small amounts of inter department expenses if the finance team is not available.
Now that you have counted the cash, as a supervisor, I am going to print out the cash report.
As we are doing a blind drop, we will only know about any shortage or overage tomorrow once the finance department has tallied all the reports.
A blind drop is a control process in this hotel.
If there is any difference in the total, I will have to give an explanation tomorrow. That is the reason, I am so careful while handling cash during a shift.
Now, I just have to wait for my reliver to count the cash in the cash drawer and sign on. Then I will sign off and go home