Collection of talks by hotel leaders spreading ideas about what is important.
Guest check in at Front office with full English script
What will you learn in this video?
Watch the video to learn how to complete a guest check in at Front office in a hotel
Jay, we have a guest checking in now. See this video to learn how we do a check in. Also pay attention to the english conversation
I am eager to learn about the guest check in.
For this guest, we have most of the details. Like we learnt in the last video, we are planned and know that this guest is on direct payment.
Now I understand the importance of planning. If you have not seen the video, do see the front office playlist from the beginning to see the work that happens at the front office.
Good Morning Sir, welcome to Hotel California. How are you today?
Good morning. I‘m fine thank you
Wonderful. May I confirm your last name please
My last name is Verma. My Name is Geet Verma
Okay. Mr Geet Verma. Welcome back sir. I can see this is your second visit to our hotel. We already have all your details. But I would like to reconfirm your email address, telephone number, and your newspaper preference.
Also,I will need your signature on the form sir. May I request your photo id please. Any Government photo id with an address
Sure, here is my photo id.
Thanks you Sir. Also, I would like to reconfirm your departure time for tomorrow. Are you taking the 8’o’clock flight? Would you require a car to take you to the airport.
Yes I will need a car. What time should I leave?
You will need to be at the airport at least an hour prior to departure, and it will take at least 30 minutes from here, so 6 30 am should be good.
I will have a car arranged for you. and keep the bills ready for you by 6 am.
Since your booking is on the direct payment, I would need your credit card to take an authorization of your card. You can settle the bill during checkout. We are just blocking the amount now
Ok. Here is my credit card.
Mr. Verma, you room rate includes complementary buffet breakfast, that will be served in BayLeaf café restaurant, between 6:00 am to 10:30 am. You also have 2 pieces laundry included in your package. The Laundry is open till seven in the evening,
Here is your key card. Sir your room number is mentioned on the key card jacket. You have complementary wifi access as part of the room rate as well
Your room is on the second floor. Do you want my colleague to escort you to the room?
No that is not required. Thank you very much
I just learnt, how to take a check in of a guest. The guest was a repeat, so we had all the details available.
Yes and also this guest check in was very smooth. But sometimes there are some situations that we need to handle.
Did you have any challenging situation during check in at the front office. .How did you handle it?