Collection of talks by hotel leaders spreading ideas about what is important.
Hi Priya, this is Jay. He will be training here with us. Would you be able to train him on some basics today?
Sure, Welcome Jay. I will teach you the absolute basic of how I start my day at the reception
When I come to shift, the first thing i do is to check the log book.
What is the purpose of a log book?
A log book helps me get information about what happened in the previous shift. We write down all the information in this book.
Anything I need to follow up also goes in there. It is a tool for communication. Once I read the logs, I will also sign on it to confirm I have read the points.
So it is like a message board?
Yes it is. We must make it a priority to read this book every time we come on shift. Even if I have been off for a few days, I can come in and read from where I last read, and get updated immediately
If there are any to do in the list, i will first work on it and then move on to task for the day.