Collection of talks by hotel leaders spreading ideas about what is important.
Key and key control
What will you learn in this video?
Keys need to be managed and stored safely. While you are handed over a section key, you will be responsible for its safety. Learn how to manage the keys in this video
So that is the task for the day. Have a nice day
All right Jay, let us collect our key and get to work. You heard the task. We have a busy day ahead.
Ok, can you show me the important steps in key control
Good morning Mr. Bindra.
Jay, Mr. Bindra is our supervisor and he will issue us the floor key. Why don’t you spend some time with him, and learn about the key and key control, and meet me on the floor later.
Good morning sir. I wanted to learn about the key and key control
Ok. So the first step to remember is that handling the key and keeping it safe is your responsibility. It is a big responsibility as these keys open all the rooms in your section. If it is lost the security of all the rooms in your section is at risk
While I issue the key, the team member signs for it in the register. While going off shift the team member should return the key and sign off on the register
Never lend the key to anyone or keep it unattended. If you use the key to open door for another team member like pest control operator or engineer, record it in you section log.
This is so that if there is any complaint from the room, we can find out who went into the room. Right?
Yes, you are correct
If your key is damaged, then you need to report it immediately to the security. They will deactivate your key, and give me permission to create a new key for you.
As a control process, I do a key inventory every month and report any issues in the key control process.
Last week, I forgot to remove the key from the card slot after servicing the room. I had to call the supervisor to open the room once again.
To prevent that from happening, carry a dummy card with you. Use that in the key slot. And keep your section key attached to your trouser hook
And finally, I never leave the key cabinet open. If I am going for tea, or stepping out, I will lock it and go. That keeps the key safe