Micro learning Tag: Sop | Hoteltutor

Handling Check in delay at Front desk

How to set up a coffee station in banquets?

Helping a guest make a reservation in a restaurant

entering guest room

Steps to enter the guest room

How to handle door double lock?

handling intoxicated guest

Handling intoxicated guest in the bar

How to handle food poisoning cases in your hotel?

departure

Planning for departure at the front desk

How to handle unclaimed bags in Left luggage room

baggage on hold

How to handle baggage on hold at Bell Desk

group check in

Handling group check in at Front office

questions to ask

4 questions to ask when trying to find missing items

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