If you are a business hotel and want to improve NPS in your hotel do take care of your guests who come in for just a night. These guests will usually come in late at night and leave early morning.
That makes it extremely difficult to recover from any issues that they may face. So that you do your best to take care of them discuss the one night guest in your arrival meeting. Also ensure that every department has a policy on how to handle these guests.
A perfect room, quick service of food for dinner and a fond farewell can go a long way to improve your guest satisfaction scores among your guests who stay just for a night