Verbal Communication


Effective communication means being able to explain your ideas, thoughts and opinion to other people. It is a very important skill which you can learn.

There are many aspects of effective communication. Because communication can be verbal or written.

In this tutorial, we will cover verbal communication skills and then in another tutorial can cover nonverbal or written communication skills.

In your hotel, effective communication can help you spread your ideas among your colleagues. It will also help you build stronger relationships with other people.

If you are in a customer-facing job or sales, your ability to speak and communicate can also be important to improve business at your hotel.

So let us get started and see how you can improve your communication.

You may have previously attended some sessions where they told you that for effective communication, 55 per cent is nonverbal, 38 per cent depends on the vocal tone and inflexion and 7 % is the words.

Actually, that is just a myth and absolutely not true. Even according to the researcher who pioneered this theory, it was only meant for specific situations and not in general.

If it was true, just by waving your hands and changing your tone, you could learn to speak french or Japanese or any other language you did not know about.

So to effectively communicate, you need to know the words or the slang behind a language.

Any language has a mother and many associated dialects and slang. Even in the industry, you may have jargon. so the first step to effective communication is to learn the language of the person you are communicating with. Learn who is your audience.

If you are communicating with people from France, speaking in french is more likely to communicate your message correctly, if you are speaking with an engineer, your knowledge of technical terms like kilo watt hour or parts per million will help you communicate effectively.

So first learn the words, and then learn to put them in correct grammatical statements. All languages have a set of rules called grammar. You need to learn the basics of that to form correct sentences.

After you have done these two, then the non-verbal cues like body language and posture take on importance in the communication effort.

Have positive body language, smile when appropriate and make sure your voice can be heard.

Also, remember when you are speaking, unless you are on a stage delivering a lecture, you may be talking and the other person may be responding with statements of their own. Listen carefully and intently so that you know what to answer.

If you take care of these points, you will become excellent at verbal communication in no time

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